25
March 2025

5 Key Rules for E-shop Operators

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Operating an e-shop brings a Number of Responsibilities. Here Are 5 Basic Rules You Must Follow as an E-shop Operator:

1. Information Obligation
You must provide customers with all legally required information before concluding a contract. This includes:

  • Identification details of the operator
  • Description of goods and services
  • Total price including all fees
  • Payment and delivery conditions

2. Personal Data Protection
Processing customers' personal data must comply with GDPR. This includes:

  • Transparent information about data processing
  • Secure storage of personal data
  • The ability for customers to exercise their rights
  • Sufficient information to customers about the processing of their personal data

3. Right to Withdraw from the Contract
Consumers have the right to withdraw from the contract within 14 days without giving any reason. You must:

  • Inform about this right
  • Provide a sample withdrawal form
  • Refund the money within 14 days of withdrawal

4. Product Safety
From December 2024, new rules for product safety (GPSR) apply:

  • Ensure that the products sold meet safety standards
  • Provide clear safety information for each product
  • Actively monitor and remove dangerous products

5. Proper Use of Cookies
Follow the rules for using cookies:

  • Allow users to refuse cookies or select specific types
  • Provide clear and understandable information about the use of cookies
  • Ensure an easy way to withdraw consent

It is important to note that these are only some of the many obligations that e-shop operators must comply with. Legislation in this area is complex and constantly evolving.

Need Help Complying with the Rules?

Our law firm offers comprehensive legal services for e-shop operators:

  • Audit of your e-shop's compliance with current legislation
  • Preparation of necessary documentation (terms and conditions, GDPR documentation)
  • Advice on implementing new rules
  • Representation during inspections and disputes

🔍 Want to ensure your e-shop meets all legal requirements? Take advantage of our online consultation!

We offer a 25-minute online consultation from 1,200 CZK

  1.         🗓️ Book an online consultation directly here: Online Consultation

2.        📝 Request legal services through our contact form here: Contact Form

With us, you can be sure that your e-shop complies with all legal regulations!